Overview & Inspection Details
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Service Name: Recruit4care (run by Recruit 4Care Ltd)
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Service Type: Domiciliary Care Agency (Personal care for adults in their own homes)
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Location: Port Solent, Portsmouth, PO6 4TY
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Published Date: 19 August 2023
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Inspection Period: 6 June 2023 – 20 June 2023 (First rating inspection since registration)
CQC Key Findings & Ratings
| Key Area | Rating | Key Findings |
| Safe | Requires Improvement | Breaches found in pre-employment recruitment checks, risk assessments, and safe systems for managing prescribed medicines. |
| Effective | Requires Improvement | The service lacks formal systems to assess people’s mental capacity and consent, though staff were well trained. |
| Caring | Good | People and families spoke positively about staff, noting they were treated with warmth, dignity, and respect. |
| Responsive | Requires Improvement | Incomplete documentation meant CQC could not confirm care was consistently delivered in line with all individual assessments and preferences. |
| Well-led | Requires Improvement | Lack of formal quality assurance or governance systems to monitor safety, identify risks, and drive continuous improvement. |
Summary of the Report
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Governance & Record Keeping: Absence of structured quality monitoring tools to ensure compliance and identify service improvements.
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Safety & Risk: Inadequate risk assessments and inconsistent medication management records put individuals at potential risk.
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Recruitment: Essential background and pre-employment checks were incomplete before some staff started working with vulnerable clients.
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Consent: Formal mental capacity assessments were not consistently documented.
Web Links
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CQC Location Page: Recruit4care CQC Profile
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Direct Inspection Report (PDF): Download Full CQC Report (Published 19 August 2023)
Our Commitment to Quality & Transformation at Recruit4care
Over the past few years, Recruit4Care Ltd has undergone a comprehensive transformation to strengthen our operational foundations, elevate our care standards, and build a robust, quality-driven organisation.
Following feedback from our previous CQC inspection, we took decisive action to reform our services. Under our New Registered Manager’s leadership, we developed and embedded a rigorous CQC Compliance & Governance Framework that ensures high standards across care planning, risk management, recruitment, and staff supervision.
Recognised Excellence in Local Care Delivery
The Portsmouth City Council Adult Social Services team recently validated our dedication to improvement through a Provider Assessment and Market Management Solution (PAMMS) assessment, in which Recruit4care achieved an overall GOOD performance rating.
As an approved provider currently delivering domiciliary care services in partnership with Portsmouth City Council, we remain focused on delivering compassionate, safe, and person-centred care that empowers our service users to live independently and safely in their own homes.